Three quickest ways to resolving your query

• Use our new and improve customer Help & Advice section that is populated with answers to the most common questions our customers ask us.
• Contact our customer services team after finding the best telephone number to use on our online telephone directory.
• Use our secure email form and receive an answer usually with in 1 or 2 days.

Our correspondence address

To write to British Gas please address your letter to:

Centrica plc - registered office and corporate headquarters
Centrica plc
Millstream
Maidenhead Road
Windsor
Berkshire
SL4 5GD

Registered in England & Wales No. 3033654
VAT registration number: GB 684 9667 62

Our email address

The best way to contact us via email is using our secure email form. This will not only ensure information such as your account numbers are secure but our customer services team will have the right information to quickly respond to you.

customerservice@britishgas.co.uk